- Receipt of Complaint or Identification of Issue:
MASA may become aware of issues through formal complaints, audits, or observations. - Preliminary Assessment:
An initial review to determine if there is sufficient evidence or grounds to proceed with a formal investigation. - Formal Investigation:
Gathering of evidence, interviews with relevant parties, and examination of organisational practices. - Findings and Recommendations:
MASA will document its findings and may provide recommendations for corrective actions. - Implementation of Disciplinary Actions:
If necessary, MASA can enforce disciplinary measures in accordance with its constitution and disciplinary code. - Appeal Process:
Affiliates typically have the right to appeal decisions, ensuring a fair and transparent process.
Affiliates’ Obligations
Compliance with MASA Policies:
Affiliates agree to abide by MASA’s constitution, bylaws, and policies as a condition of their membership.
Cooperation with Investigations:
Affiliates are expected to fully cooperate with any inquiries or investigations conducted by MASA.
Implementation of Corrective Measures:
Organisations must promptly address any identified issues and implement recommended changes to align with national standards